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Samsung Washer AE Error Code: What It Means & How to Fix It

AE = Communication error. AE (and AC and their variants) is a communication error: the washer's control boards aren't talking to each other properly. Samsung UK says to turn the machine off and restart the cycle, then call service if the code stays.

Can you fix it yourself? Call a pro

Also shown as: AC, AE6, AC6, AE4, AE5

Check your model: Error codes can mean different things on different Samsung models. Find your model number (usually on a sticker inside the door or lid, or on the back) and confirm the code in your user manual.
Safety first: Unplug the appliance (or switch off its breaker) before you remove panels, filters or hoses. Turn off the water supply valves before you disconnect any hose, and keep a towel and shallow pan handy. Never work on wiring, gas lines or sealed refrigerator systems yourself.

Quick checks (2 minutes)

How to fix Samsung Washer AE

  1. Turn the washer off and unplug it for 2–3 minutes.
  2. Plug back in and restart the cycle.

Still showing AE?

If the code remains, contact Samsung service. Board communication faults need a technician.

Repair or replace?

If the appliance is under warranty, call Samsung first, since a repair may be free. Out of warranty, a common rule of thumb is to compare the repair quote with the cost of a new unit and the appliance's age before deciding.

Want a pro to handle it?

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FAQ

What does AE mean on a Samsung washer?

Samsung lists AE/AC codes as a communication error between the main and sub boards.

What is AE3?

Samsung lists AE3 as a DR Ready Modem error.

Source

Code meaning and official steps from: https://www.samsung.com/us/support/troubleshoot/TSG10000997/. Last verified 2026-10-21.

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