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Samsung Washer HE Error Code: What It Means & How to Fix It

HE = Heater error. HE (or HC/HE1) is the heater error on Samsung washers. Samsung doesn't give a specific DIY fix. Its advice is to power the washer off for a few minutes, restart, and request service if the code returns.

Can you fix it yourself? Call a pro

Also shown as: HC, HE1, Hr, 1 HC

Check your model: Error codes can mean different things on different Samsung models. Find your model number (usually on a sticker inside the door or lid, or on the back) and confirm the code in your user manual.
Safety first: Unplug the appliance (or switch off its breaker) before you remove panels, filters or hoses. Turn off the water supply valves before you disconnect any hose, and keep a towel and shallow pan handy. Never work on wiring, gas lines or sealed refrigerator systems yourself.

Quick checks (2 minutes)

How to fix Samsung Washer HE

  1. Power the washer off for 2–3 minutes.
  2. Power back on and restart the cycle.
  3. Try a cold cycle in the meantime if you need clean clothes. If it runs normally, that points to the heating side.

Still showing HE?

If HE keeps returning, request service. Heaters and the wiring behind them are best left to a technician.

Repair or replace?

If the appliance is under warranty, call Samsung first, since a repair may be free. Out of warranty, a common rule of thumb is to compare the repair quote with the cost of a new unit and the appliance's age before deciding.

Want a pro to handle it?

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FAQ

Can I still wash in cold water with an HE code?

A cold cycle may run, but have the heater checked rather than ignoring the code.

Is HE the same as HC?

Samsung lists HC, HE, HE1, Hr and 1 HC together as heater errors.

Source

Code meaning and official steps from: https://www.samsung.com/us/support/troubleshoot/TSG10000997/. Last verified 2026-10-21.

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